FAQs - Frequently Asked Questions

1. Experiencing Clumping?

Don't worry! Clumping is normal due to our preservative-free products. Simply shake or stir to break up spices. Store in your refrigerator or a cool area for maximum freshness.

2. How Long Do Spices Last?

Spices don't go bad but lose flavor over time. Replace ground spices yearly. Test freshness by smelling; weak aroma means less flavor.

3. How Can I Contact You?

4. Our Satisfaction Guarantee

We're committed to your satisfaction. If any issues arise with products or shipping, let us know, and we'll make it right.

5. Product Availability

Out-of-stock items result from our commitment to quality. We remove items with uncertain restocking times to avoid disappointment.

6. Shipping Choices

We primarily ship via USPS Priority Mail for quick delivery.

7. When Will My Order Arrive?

Most orders, shipped from Texas, arrive within 3-5 business days within the USA, unless specified otherwise.

8. Is It Safe to Use My Credit Card?

Absolutely! Our secure server encrypts your information for safe online transactions.

9. Is My Information Kept Private?

We prioritize your privacy and maintain strict confidentiality. Check our complete Privacy Policy for details.

10. What If I Need to Return Something?

Customer satisfaction is vital. Contact us immediately for any product-related concerns. View our return policy for more information.


11. What are my payment options?

We accept MasterCard, Visa, American Express, Apple Pay, Google Pay, Discover, and PayPal.

12. Package Tracking

Receive order and shipping confirmation emails with tracking links. Contact us if you have questions or concerns.

13. Can I Stop By In Person?

Sorry, we can't accommodate walk-in orders. Place orders online or pick up at the Farmers Market.

14. Can I Check Out as a Guest?

Yes, you can check out as a guest, but for the best experience and access to order history and tracking, consider creating an account.

15. Where's my refund?

If you haven't received a refund yet, please follow these steps:

  • Check your bank account again: Sometimes, it may take a little time for the refund to be posted.
  • Contact your credit card company: They may also have processing times before the refund appears on your statement.
  • Contact your bank: In some cases, there may be additional processing time.

If you've completed these steps and still haven't received your refund, please don't hesitate to contact us at support@addydaddyseasoning.com. We're here to assist you with any refund-related concerns.